Returns

RETURN POLICY

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at helpdesk@custompetcollars.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the provided address:  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

 

The following items cannot be exchanged: 

•     Personalised & custom made Items  
•     Clearance Items
•     Pet-Booster Car Seat

 

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

helpdesk@custompetcollars.com.au      

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

helpdesk@custompetcollars.com.au